Emerald Cloud Phone System, a provider of VoIP phone systems for businesses, offers both high-quality traditional telephone lines and innovative cloud phone system packages.
Elevating the Mobility industry, Emerald Telecom delivers tailored solutions for an unparalleled customer experience. Through automated booking confirmations and real-time updates, our robust communication tools empower mobility services, creating a seamlessly efficient interaction for both providers and customers alike.
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Build omnichannel customer journeys and drive better business outcomes with Emerald Telecom.
Transforming data analysis for the mobility sector with Wallboards, offering a consolidated dashboard for in-depth business call insights. Within our user-friendly Wallboard, team leaders and management effortlessly configure graphs, charts, reports, and alerts. This robust system allows them to scrutinize call flows, agent performance, and compliance with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Moreover, flags and alerts can be strategically set against queue times and abandoned calls, ensuring proactive management and maintaining optimal operational efficiency at all times.
IVR feature transforms customer engagement by providing a tailored and efficient communication experience. With IVR, customers can swiftly access information about vehicle availability, service status, or make bookings seamlessly through intuitive phone prompts. This not only streamlines the reservation process but also enhances customer satisfaction by offering real-time updates.
Tailored for efficiency, this innovative Auto Attend system ensures a seamless experience by effortlessly guiding callers to relevant service points. With customizable options and a user-friendly interface, Emerald Telecom’s Auto Attend brings a polished and personalized touch to call management, setting a new standard for customer satisfaction in the mobility sector.
This feature revolutionizes the whole customer journey in transportation. Following a booking, customers receive real-time updates, automatically obtaining crucial information such as the distance and estimated arrival time of their vehicle. The pioneering ABOP functionality further fosters direct communication between customers and their designated drivers, ensuring seamless coordination and elevating overall satisfaction in the mobility industry.
Emerald Telecom’s Integrated Recording feature redefines transparency and customer service. Automated call recordings provide customers the flexibility to review conversations, ensuring clear communication. Each recording is seamlessly linked to the corresponding booking, facilitating swift reference for both customers and service providers. Going above and beyond, Emerald Telecom enables direct email sending of recordings for enhanced query resolution and efficient issue resolution, fostering trust in mobility communication.
HD VOICE CALLS
VOICEMAIL TO EMAIL
MOBILE & DESKTOP CALLING
BUSINESS HOURS CALL ROUTING
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Yes, a mobile phone can use VoIP through dedicated apps or built-in features, enabling voice communication over the internet using mobile data or Wi-Fi instead of traditional cellular networks.
Various types of businesses can benefit from VoIP, especially those with a need for cost-effective and reliable communication solutions. This includes businesses of all sizes, from small startups to large enterprises.
VoIP is often considered worthwhile for small businesses as it offers cost savings, scalability, and a range of features. It can enhance communication efficiency while providing a more budget-friendly alternative to traditional phone systems.
The minimum requirements for VoIP typically include a stable internet connection, compatible devices (such as IP phones or computers with VoIP software), and adherence to recommended network configurations to ensure optimal call quality.
To set up VoIP for a small business, follow these general steps: choose a reliable VoIP service provider such as Emerald Telecom, assess and secure the necessary internet bandwidth, select appropriate VoIP hardware or software, configure settings, and integrate the VoIP system with existing business communication tools. Consider consulting with the chosen VoIP provider for specific setup instructions tailored to your business needs.