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Revolutionize your journey with smart mobility

Elevating the Mobility industry, Emerald Telecom delivers tailored solutions for an unparalleled customer experience. Through automated booking confirmations and real-time updates, our robust communication tools empower mobility services, creating a seamlessly efficient interaction for both providers and customers alike.

mobility

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    Real customers, real results

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    Choosing the Top Call Center Software

    A Trusted Choice with Over 400+ Emerald Telecom Reviews on 6 Independent Software Marketplaces and Platforms

    capterra

    ★★★★★

    4.6/5 – 288 reviews

    ★★★★★

    4.4/5 – 665 reviews

    Trustpilot

    ★★★★★

    4.8/5 – 325 reviews

    getapp

    ★★★★★

    4.6/5 – 254 reviews

    Boost your business by choosing our fully customizable mobility solutions

    Build omnichannel customer journeys and drive better business outcomes with Emerald Telecom.

    Wallboard

    Transforming data analysis for the mobility sector with Wallboards, offering a consolidated dashboard for in-depth business call insights. Within our user-friendly Wallboard, team leaders and management effortlessly configure graphs, charts, reports, and alerts. This robust system allows them to scrutinize call flows, agent performance, and compliance with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Moreover, flags and alerts can be strategically set against queue times and abandoned calls, ensuring proactive management and maintaining optimal operational efficiency at all times.

    Wallboard
    ivr

    IVR

    IVR feature transforms customer engagement by providing a tailored and efficient communication experience. With IVR, customers can swiftly access information about vehicle availability, service status, or make bookings seamlessly through intuitive phone prompts. This not only streamlines the reservation process but also enhances customer satisfaction by offering real-time updates.

    Auto Attend

    Tailored for efficiency, this innovative Auto Attend system ensures a seamless experience by effortlessly guiding callers to relevant service points. With customizable options and a user-friendly interface, Emerald Telecom’s Auto Attend brings a polished and personalized touch to call management, setting a new standard for customer satisfaction in the mobility sector.

    auto attend
    automatic back on phone

    Automatic Back on Phone (ABOP)

    This feature revolutionizes the whole customer journey in transportation. Following a booking, customers receive real-time updates, automatically obtaining crucial information such as the distance and estimated arrival time of their vehicle. The pioneering ABOP functionality further fosters direct communication between customers and their designated drivers, ensuring seamless coordination and elevating overall satisfaction in the mobility industry.

    Integrated Recording

    Emerald Telecom’s Integrated Recording feature redefines transparency and customer service. Automated call recordings provide customers the flexibility to review conversations, ensuring clear communication. Each recording is seamlessly linked to the corresponding booking, facilitating swift reference for both customers and service providers. Going above and beyond, Emerald Telecom enables direct email sending of recordings for enhanced query resolution and efficient issue resolution, fostering trust in mobility communication.

    integrated recording

    We offer all these features and beyond

    CALL MENUS
    CALL MENUS
    CALL FORWARDING

    CALL FORWARDING

    CALL QUEUE

    CALL QUEUE

    CALL RECORDING

    CALL RECORDING

    HD VOICE CALLS

    HD VOICE CALLS

    VIDEO MEETINGS

    VIDEO MEETINGS

    HOLD MUSIC

    HOLD MUSIC

    VOICEMAIL TO EMAIL

    VOICEMAIL TO EMAIL

    CALL REPORTS

    CALL REPORTS

    CONTACT SYNCING

    CONTACT SYNCING

    PHONE EXTENSIONS

    PHONE EXTENSIONS

    MOBILE & DESKTOP CALLING

    MOBILE & DESKTOP CALLING

    CUSTOMISED GREETINGS

    CUSTOMISED GREETINGS

    BUSINESS HOURS CALL ROUTING

    BUSINESS HOURS CALL ROUTING

    LOCAL OR NATIONAL NUMBER

    LOCAL OR
    NATIONAL NUMBER

    Emerald Telecom Drives Success for Over 3,000 Businesses

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    Seize the opportunity. Contact us to initiate positive change and unlock new possibilities. Your journey to success starts with a simple call to action.

    Testimonials

    FAQ's

    Yes, a mobile phone can use VoIP through dedicated apps or built-in features, enabling voice communication over the internet using mobile data or Wi-Fi instead of traditional cellular networks.

    Various types of businesses can benefit from VoIP, especially those with a need for cost-effective and reliable communication solutions. This includes businesses of all sizes, from small startups to large enterprises.

    VoIP is often considered worthwhile for small businesses as it offers cost savings, scalability, and a range of features. It can enhance communication efficiency while providing a more budget-friendly alternative to traditional phone systems.

    The minimum requirements for VoIP typically include a stable internet connection, compatible devices (such as IP phones or computers with VoIP software), and adherence to recommended network configurations to ensure optimal call quality.

    To set up VoIP for a small business, follow these general steps: choose a reliable VoIP service provider such as Emerald Telecom, assess and secure the necessary internet bandwidth, select appropriate VoIP hardware or software, configure settings, and integrate the VoIP system with existing business communication tools. Consider consulting with the chosen VoIP provider for specific setup instructions tailored to your business needs.

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