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Maximize efficiency with CRM integration

Leverage your business potential through CRM integration. Optimize operations, cultivate robust customer relationships, and elevate overall efficiency. Embark on a journey of heightened productivity and sustainable growth with our unparalleled CRM expertise.

crm integration

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    Real customers, real results

    Increase
    calls per agent by

    0 %

    Increase
    call quality

    0 /10

    Increase
    first call close by

    0 %

    Decrease
    holding time by

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    Increase
    answer-seizure ratio by

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    Choosing the Top Call Center Software

    A Trusted Choice with Over 400+ Emerald Telecom Reviews on 6 Independent Software Marketplaces and Platforms

    capterra

    ★★★★★

    4.6/5 – 288 reviews

    ★★★★★

    4.4/5 – 665 reviews

    Trustpilot

    ★★★★★

    4.8/5 – 325 reviews

    getapp

    ★★★★★

    4.6/5 – 254 reviews

    Help us integrate your business processes with
    Emerald Telecom

    Craft seamless omnichannel customer journeys for enhanced business success with Emerald Telecom.

    Regarded as the premier VOIP solutions
    provider among our clients

    Premier VOIP Solutions

    CRM Integration Capabilities

    Ensure a seamless and connected business ecosystem with easy CRM integration with other third party applications, streamlining workflows or centralizing data. This ensures a cohesive and efficient operation across different facets of the business, from marketing to customer support.

    CRM integration
    Contact Management

    Contact Management

    Efficiently organize and manage your customer information. From lead acquisition to customer retention, this feature ensures a centralized hub for all relevant details, fostering personalized interactions and streamlined communication.

    Automation and Workflow

    Boost productivity and reduce manual tasks with CRM. This enables the creation of automated processes, ensuring seamless task progression, timely follow-ups, and efficient response to customer interactions.

    Automation and Workflow

    Analytics and Reporting

    Gain valuable insights into business performance with our analytical tools. Track key metrics, analyze customer behavior, and generate detailed reports to make data-driven decisions. This feature empowers businesses to optimize strategies, enhance customer experience, and achieve overall business growth.

    Analytics and Reporting

    Few popular CRM systems we readily integrate with

    hubspot

    We collaborate with HubSpot to form a unified platform, synergizing resources. Seamlessly delve into the market, devising sales strategies rooted in actual demand. Enhance ROI through effective cross-departmental collaboration, streamlining lead acquisition and boosting customer conversion.

    Combine Salesforce with Emerald Telcom to embed a contemporary call center directly into your favorite CRM. Increase deal conversions with intelligent, automated dialing, and effortlessly manage incoming queries.

    salesforce
    zoho

    Elevate the functionality of your help desk by seamlessly answering all customer support calls directly within Zoho Desk. Transform your customer service experience with this integrated solution, ensuring efficient and timely responses for enhanced satisfaction. Streamline your support processes and empower your team to provide top-notch assistance within the familiar environment of Zoho Desk.

    Leverage the power of Zapier to seamlessly connect Emerald Telecom with a vast array of apps. This integration opens up a world of possibilities, allowing you to build a seamless bridge between numerous tools. With Zapier and Emerald Telecom working in harmony, unlock limitless opportunities to automate and optimize your daily call center workflows with unprecedented efficiency.

    zapier
    zendesk

    Incorporate Zendesk call center integration into phone system for enhanced efficiency. Maximize employee productivity, freeing up valuable time to focus on customer care through seamless two-way data synchronization. Effortlessly set up this integration in just a few clicks, unlocking streamlined operations and improved customer service.

    Utilize Slack to configure notifications, allowing you to monitor call statuses (incoming, in progress, missed). With a single click, leverage the “Click-to-call” feature to promptly return calls you’ve missed. Additionally, effortlessly receive all calls, texts, voicemails, and recordings directly within Slack for seamless communication tracking. Stay abreast of your team’s phone activity in real-time, ensuring heightened awareness and responsiveness.

    slack
    Integrate Emerald Telecom with all the tools you want to utilize

    Integrate Emerald Telecom with other CRM systems you want to utilize

    Unlock myriad advantages for businesses by seamlessly integrating Emerald Telecom’s VoIP Phone System with other CRM systems. This synergy between these technologies enables businesses to streamline communication, enhance customer relationships, and elevate overall productivity. Harness the power of our integrated solution to propel your business into a more efficient and customer-centric realm.

    We offer all these features and beyond

    CALL MENUS
    CALL MENUS
    CALL FORWARDING

    CALL FORWARDING

    CALL QUEUE

    CALL QUEUE

    CALL RECORDING

    CALL RECORDING

    HD VOICE CALLS

    HD VOICE CALLS

    VIDEO MEETINGS

    VIDEO MEETINGS

    HOLD MUSIC

    HOLD MUSIC

    VOICEMAIL TO EMAIL

    VOICEMAIL TO EMAIL

    CALL REPORTS

    CALL REPORTS

    CONTACT SYNCING

    CONTACT SYNCING

    PHONE EXTENSIONS

    PHONE EXTENSIONS

    MOBILE & DESKTOP CALLING

    MOBILE & DESKTOP CALLING

    CUSTOMISED GREETINGS

    CUSTOMISED GREETINGS

    BUSINESS HOURS CALL ROUTING

    BUSINESS HOURS CALL ROUTING

    LOCAL OR NATIONAL NUMBER

    LOCAL OR
    NATIONAL NUMBER

    Our proven recipe for success

    Elevating Customer Satisfaction

    Improved customer satisfaction through personalized interactions.

    Efficiency Unleashed

    Streamlined operations and increased efficiency with automated processes.

    Strategic Insights for Success

    Informed decision-making with valuable insights from analytics and reporting.

    Emerald Telecom Drives Success for Over 3,000 Businesses

    Take Action Now

    Seize the opportunity. Contact us to initiate positive change and unlock new possibilities. Your journey to success starts with a simple call to action.

    Testimonials

    FAQ's

    A VoIP CRM (Customer Relationship Management) system integrates Voice over Internet Protocol technology with CRM functionalities, enabling businesses to manage customer interactions, calls, and data in a unified platform.

    A CRM phone system is a telecommunications solution integrated with CRM software, allowing businesses to manage and analyze customer interactions, calls, and related data within a unified platform.

    VoIP is a technology that enables voice communication over the internet, while CRM is a strategy and software for managing interactions and relationships with customers. They serve different purposes, with VoIP focusing on communication technology and CRM on customer relationship management.

    The three main types of VoIP services are ATA (Analog Telephone Adapters), IP Phones, and Computer-based VoIP services (softphones).

    Yes, Emerald Telecom is one of the most popular service that provides an integrated communication solution, leveraging your existing local internet network and phone number through VOIP services.

    Certainly, call centers commonly utilize VoIP technology for efficient communication, leveraging its benefits for handling customer calls and managing interactions.

    No, VoIP is not typically considered Software as a Service (SaaS). VoIP refers to the technology that enables voice communication over the internet, while SaaS generally involves the delivery of software applications over the internet on a subscription basis.

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