Elevate customer connections with our seamless call center solutions
Revolutionize your customer interactions with the turbocharged capabilities of our call center solutions. Experience streamlined communication that not only boosts efficiency but also elevates customer satisfaction to new heights. Effortlessly transcend the ordinary and redefine your customer service excellence.
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Choosing the Top Call Center Software
A Trusted Choice with Over 400+ Emerald Telecom Reviews on 6 Independent Software Marketplaces and Platforms
★★★★★
4.6/5 – 288 reviews
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4.4/5 – 665 reviews
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4.8/5 – 325 reviews
★★★★★
4.6/5 – 254 reviews
Choose the best all-in-one cloud based call center solution for your business
Build omnichannel customer journeys and drive better business outcomes with Emerald Telecom.
Automatic Call Distribution (ACD)
Our Cutting-edge solution designed to optimize call handling efficiency. With intelligent routing algorithms, it ensures that incoming calls are directed to the most appropriate agents, minimizing wait times and enhancing customer satisfaction. The ACD system seamlessly adapts to varying call volumes, dynamically allocating resources for optimal performance. Emerald Telecom’s ACD empowers businesses with a streamlined approach to managing calls, fostering a responsive and customer-centric communication environment.
Call Recording
For an enhanced customer experience, Emerald Telecom’s call center software offers the ability to record and securely store your inbound calls for a designated duration. With Emerald Telecom, you have the flexibility to retain these recordings for up to six months, providing a comprehensive solution for managing and reviewing communication interactions.
Call Queue
Our call center solutions provide the capability to queue incoming calls, preventing them from reaching voicemail. Our automated greeter will courteously notify your clients that their call has entered the queue, providing them with an estimated wait time for a more transparent and accommodating communication experience.
Voicemail to Email
For an enhanced customer experience, Emerald Telecom’s call center software offers the ability to record and securely store your inbound calls for a designated duration. With Emerald Telecom, you have the flexibility to retain these recordings for up to six months, providing a comprehensive solution for managing and reviewing communication interactions.
Unrestricted Simultaneous Calls
Eliminate technological barriers to customer connections with Emerald Telecom. Experience the freedom to engage in an extensive number of simultaneous calls, ensuring that the volume does not compromise the superior call quality we provide. Our platform empowers your communication capabilities, allowing you to effortlessly connect with a vast number of customers without sacrificing the high standards of call clarity and performance.
We offer all these features and beyond
CALL FORWARDING
CALL QUEUE
CALL RECORDING
HD VOICE CALLS
VIDEO MEETINGS
HOLD MUSIC
VOICEMAIL TO EMAIL
CALL REPORTS
CONTACT SYNCING
PHONE EXTENSIONS
MOBILE & DESKTOP CALLING
CUSTOMISED GREETINGS
BUSINESS HOURS CALL ROUTING
LOCAL OR
NATIONAL NUMBER
Emerald Telecom Drives Success for Over 3,000 Businesses
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Testimonials
FAQ's
VoIP in call centers streamlines communication by transmitting voice data over the internet, resulting in cost savings, improved call quality, and enhanced flexibility, making it an advantageous technology for efficient call center operations.
There are two primary types of VoIP phones, hardware-based and software-based. A hardware VoIP phone looks like a traditional telephone, offering features like a speaker, microphone, touchpad, and caller ID, along with voicemail, call conferencing, and call transfer. Software-based IP phones, or softphones, are applications on computers or mobile devices with a user interface resembling a telephone handset, including a touchpad and caller ID.
Yes, call centers commonly use VoIP (Voice over Internet Protocol) technology for handling customer calls, benefiting from its cost-effectiveness, scalability, and advanced features.
To set up a VoIP call center, follow these general steps: choose a reliable VoIP service provider like Emerald Telecom, assess and secure the necessary internet bandwidth, select appropriate VoIP hardware or software tailored to call center needs, configure settings, and integrate the VoIP system with call center management tools for enhanced functionality.
Using VoIP instead of a cell phone offers advantages such as lower costs, scalability, and the ability to integrate with business communication systems. VoIP enables more flexible and feature-rich communication solutions compared to traditional cellular networks.