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Elevate customer connections with our seamless call center solutions

Revolutionize your customer interactions with the turbocharged capabilities of our call center solutions. Experience streamlined communication that not only boosts efficiency but also elevates customer satisfaction to new heights. Effortlessly transcend the ordinary and redefine your customer service excellence.

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    Real customers, real results

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    calls per agent by

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    Increase
    call quality

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    first call close by

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    holding time by

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    Choosing the Top Call Center Software

    A Trusted Choice with Over 400+ Emerald Telecom Reviews on 6 Independent Software Marketplaces and Platforms

    capterra

    ★★★★★

    4.6/5 – 288 reviews

    ★★★★★

    4.4/5 – 665 reviews

    Trustpilot

    ★★★★★

    4.8/5 – 325 reviews

    getapp

    ★★★★★

    4.6/5 – 254 reviews

    Choose the best all-in-one cloud based call center solution for your business

    Build omnichannel customer journeys and drive better business outcomes with Emerald Telecom.

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    Automatic Call Distribution (ACD)

    Our Cutting-edge solution designed to optimize call handling efficiency. With intelligent routing algorithms, it ensures that incoming calls are directed to the most appropriate agents, minimizing wait times and enhancing customer satisfaction. The ACD system seamlessly adapts to varying call volumes, dynamically allocating resources for optimal performance. Emerald Telecom’s ACD empowers businesses with a streamlined approach to managing calls, fostering a responsive and customer-centric communication environment.

    Call Recording

    For an enhanced customer experience, Emerald Telecom’s call center software offers the ability to record and securely store your inbound calls for a designated duration. With Emerald Telecom, you have the flexibility to retain these recordings for up to six months, providing a comprehensive solution for managing and reviewing communication interactions.

    Call Recording
    Call Queue

    Call Queue

    Our call center solutions provide the capability to queue incoming calls, preventing them from reaching voicemail. Our automated greeter will courteously notify your clients that their call has entered the queue, providing them with an estimated wait time for a more transparent and accommodating communication experience.

    Voicemail to Email

    For an enhanced customer experience, Emerald Telecom’s call center software offers the ability to record and securely store your inbound calls for a designated duration. With Emerald Telecom, you have the flexibility to retain these recordings for up to six months, providing a comprehensive solution for managing and reviewing communication interactions.

    Voicemail to Email
    Unrestricted Simultaneous Calls

    Unrestricted Simultaneous Calls

    Eliminate technological barriers to customer connections with Emerald Telecom. Experience the freedom to engage in an extensive number of simultaneous calls, ensuring that the volume does not compromise the superior call quality we provide. Our platform empowers your communication capabilities, allowing you to effortlessly connect with a vast number of customers without sacrificing the high standards of call clarity and performance.

    We offer all these features and beyond

    CALL MENUS
    CALL MENUS
    CALL FORWARDING

    CALL FORWARDING

    CALL QUEUE

    CALL QUEUE

    CALL RECORDING

    CALL RECORDING

    HD VOICE CALLS

    HD VOICE CALLS

    VIDEO MEETINGS

    VIDEO MEETINGS

    HOLD MUSIC

    HOLD MUSIC

    VOICEMAIL TO EMAIL

    VOICEMAIL TO EMAIL

    CALL REPORTS

    CALL REPORTS

    CONTACT SYNCING

    CONTACT SYNCING

    PHONE EXTENSIONS

    PHONE EXTENSIONS

    MOBILE & DESKTOP CALLING

    MOBILE & DESKTOP CALLING

    CUSTOMISED GREETINGS

    CUSTOMISED GREETINGS

    BUSINESS HOURS CALL ROUTING

    BUSINESS HOURS CALL ROUTING

    LOCAL OR NATIONAL NUMBER

    LOCAL OR
    NATIONAL NUMBER

    Emerald Telecom Drives Success for Over 3,000 Businesses

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    Seize the opportunity. Contact us to initiate positive change and unlock new possibilities. Your journey to success starts with a simple call to action.

    Testimonials

    FAQ's

    VoIP in call centers streamlines communication by transmitting voice data over the internet, resulting in cost savings, improved call quality, and enhanced flexibility, making it an advantageous technology for efficient call center operations.

    There are two primary types of VoIP phones, hardware-based and software-based. A hardware VoIP phone looks like a traditional telephone, offering features like a speaker, microphone, touchpad, and caller ID, along with voicemail, call conferencing, and call transfer. Software-based IP phones, or softphones, are applications on computers or mobile devices with a user interface resembling a telephone handset, including a touchpad and caller ID.

    Yes, call centers commonly use VoIP (Voice over Internet Protocol) technology for handling customer calls, benefiting from its cost-effectiveness, scalability, and advanced features.

    To set up a VoIP call center, follow these general steps: choose a reliable VoIP service provider like Emerald Telecom, assess and secure the necessary internet bandwidth, select appropriate VoIP hardware or software tailored to call center needs, configure settings, and integrate the VoIP system with call center management tools for enhanced functionality.

    Using VoIP instead of a cell phone offers advantages such as lower costs, scalability, and the ability to integrate with business communication systems. VoIP enables more flexible and feature-rich communication solutions compared to traditional cellular networks.

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