VOIP
- Voice over internet protocol – offering complete flexibility and reliability to your customers
- Unrestricted hours and work locations
- Unlimited phone lines
- Reduced fees, by up to 90%
- IVR – reducing operational costs by up to 50%
- Call recording integration allowing for call monitoring, outreach review and service quality inspection
- Unlimited location operation – work from the office, home or on holiday
- Improved customer to operator communication
IVR
- Interactive Voice Response – offers reduced operational costs, minimised desk requirement, increased flexibility and ability to remotely work.
- Reduce number of missed calls, improving on enquiry follow up and lead maintenance IVR is an on demand solution – it can be used permanently or as an ad hoc solution.
APP
Emerald Telecom Ltd is the only VoIP and cloud communication system provider in the UK to offer a mobile application to its customers.
Emerald Cloud Phone Application, available on iOS and Android, allows remote working, improves your companies service response rate and increases service hours with no additional operational costs.
At Emerald, one of our highest priorities is to improve our customers communication operations, and with the assistance of our mobile application alongside cloud telephone systems, you’re guaranteed to offer your customers high quality service without increasing your costs.
Emerald Application, a softphone application, available on desktop or smartphone offers a cloud based alternative to your traditional telephone lines.
- Available on any smartphone
- Offers call acceptance, diversion and creation
- Increases office flexibility and improves remote access ability
Why should you get your VOIP Phone from us?
01.
UNLIMTED LINES WITH NO EXTRA COST
Unlimited lines, at no extra cost.
02.
REMOTE ACCESS
Limitless location operation with remote access through mobile application and VOIP services.
03.
CALL STATISTIC WALLBOARD
Call centre features with call statistic wallboard, perfect for monitoring and reviewing lead outreach, customer queries and communication quality.
04.
IMPROVED CUSTOMER-OPERATOR COMMUNICATION
Improved customer-operator communication with customers being directed to the correct or most appropriate employee, first time.
05.
WHITE LABEL OPTIONS
White label options available.
06.
MULTIPLE OFFERINGS
Fully serviced offering; traditional telephone lines, cloud phone systems, mobile application and broadband packages.
07.
MULTIPLE HANDSET CHOICE
Multiple handset choice, from basic to advanced handsets, including video calling.
08.
CRM INTEGRATED CLOUD SYSTEM
Cloud system with integrations for any CRM, offering you clear and concise sales funnels.
Have Any Questions?
FAQ's
Feel free to ask any question about us we will answer your questions ASAP!
Emerald Telecom Telecom is a state-of-the-art voice over IP service provider that enables you to make free or very low cost calls over the internet to anyone in the entire world regardless of what device the other person is using.
Firstly, voice is transformed into digital information which is then send over the internet like any other data. This technology is called VOIP or Voice over Internet Protocol.
Our service isn’t tied to a fixed location allowing users to work remotely from anywhere in the world.
Yes! Emerald Telecom is cheaper as we include calling minutes in our plans and pass on wholesale savings.
We cater to all types of businesses across different industries that rely on Emerald Telecom telecom.
Yes! We can transfer your existing phone number. This usually takes a certain time and we handle the switch for you.
Emerald Telecom telecom works on a range of devices: desktop, mobile, laptop and IP phones can be easily added to our dashboard.
We’re 100% focused on small businesses and making the switch from traditional landlines to VoIP ‘Clear & Simple’.
This depends on the number of people you want to use the system – our experts will help you determine the right number.
You can pick any UK local pre-fix number we have available.
Our expert onboarding team are here to help you every step of the way!
Get In Touch With Us Today
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